The platform answered
The platform responded to our filing, by email, appeal outcome or DSA decision, and the review is gone.
Charged, after a 14-day check that it is still gone
Pricing
Prices you can read before you talk to anyone
The monthly fee pays for monitoring, human assessment, reply drafts and case capacity. It stays the same whether or not a review disappears.
| Monthly fee | EssentialOne business with a few profiles | GrowthOne brand with several branches | PortfolioGroups with up to three brands | EnterpriseLarge networks and agencies |
|---|---|---|---|---|
| Monthly fee | €99a month | €299a month | €699a month | from €1,500a month |
| Paid annually about 15% off | about €84 | about €254 | about €594 | by contract |
| Brands | 1 | 1 | 3 | by contract |
| Protected profiles | 3 | 10 | 30 | 100+ |
| Networks | 2 | 4 | 8 | all supported |
| Review events triaged per month | 150 | 500 | 2,000 | 6,000+ |
| Human assessments per month | 10 | 30 | 60 | 150+ |
| Reply drafts per month | 5 | 20 | 60 | 150+ |
| Cases prepared and filed, one appeal included | 1 | 3 | 7 | 15+ |
| Success fee, Google and Trustpilot | €290 | €220 | €160 | €120 |
| Success fee, other platforms | €410 | €310 | €225 | €170 |
| First assessment target | 2 working days | 1 working day | 1 working day | by contract |
| Minimum term | 3 months | None | None | None |
| Modules | ||||
| Shield Monitor | Included | Included | Included | Included |
| Attack Radar | Included | Included | Included | Included |
| Policy Engine | Included | Included | Included | Included |
| ProofMatch | Not included | Not included | Included | Included |
| Evidence Vault & Case Docket | Included | Included | Included | Included |
| Outcome Intelligence | Not included | Included | Included | Included |
| Response Studio | Included | Included | Included | Included |
| Recovery Router | Not included | Included | Included | Included |
| Fair Review Capture | Not included | Included | Included | Included |
| Legal Partner Desk | Included | Included | Included | Included |
| Start a shield | Start a shield | Start a shield | Start a shield | Talk to us |
- Essential has a 3-month minimum, shown here so it is no surprise. There are no exit penalties on any plan.
- Pilot pricing, in euros, without VAT where it applies. Prices may change before the pilot ends. The price quoted when we file stays for that case.
- At launch we assess and file on Google and Trustpilot. Other networks count towards your plan as they become available.
- Every plan includes monitoring, attack response and written assessment. The table shows what is added at each level.
Modules
What the plans include
Watch
- Shield MonitorAll plansEvery new or changed review on your protected profiles, with alerts. It keeps running even if you go over a plan limit.
- Attack RadarAll plansSpots waves of reviews, repeated wording and patterns across profiles and platforms. An attack is one incident, outside all limits, and never charged per review.
Judge
- Policy EngineAll plansChecks a review against the platform’s published rules for your country, names the one ground that may apply and lists the evidence it would need.
- ProofMatchPortfolio and upPrivately compares a review with your own records. A match closes the “no genuine experience” ground. No match is only a signal for the analyst and proves nothing about the reviewer.
Record
- Evidence Vault & Case DocketAll plansEvidence, messages, filings, appeals and the outcome on one verifiable timeline.
- Outcome IntelligenceGrowth and upYour results by platform and ground, with case counts and time to decision. Rates always come with their denominator.
Respond
- Response StudioAll plansReply drafts in your brand’s tone and the customer’s language, checked before anything goes out. You approve each one.
- Recovery RouterGrowth and upTurns a negative review into a task for the right manager and tracks the fix. Resolving a complaint is never conditional on the review being withdrawn.
- Fair Review CaptureGrowth and upNeutral review requests to all your customers, by QR code, NFC and direct links. No filtering of happy customers and no incentives.
Escalate
- Legal Partner DeskAll plansDocumented cases that need legal judgement go to an independent lawyer, by country and platform. The lawyer deals with you directly. No automatic letters.
How the success fee works
Charged once, for one review, on proof.
The fee applies to one URL, once per network, only when our filing was recorded before the review disappeared and the proof is class A or B. You see the price before filing and we store the quote. Every invoice links to its evidence record.
The platform does not report outcomes
Some platforms by their nature do not, and the contract names them. We need a capture from before filing, the filing confirmation and the review absent in 3 checks over 14 days, with nothing suggesting another cause. You have 14 days to object.
Charged, conditionally
It went for another reason
Gone before filing, during a rejected report, in a platform-wide purge, or deleted by its author, including after you resolved the complaint.
Never charged
Never counted as a removal
- A reply, or a better rating
- A review hidden as not recommended
- Text redacted with the stars kept
- Removal in one country only through a legal route, which has the lawyer’s fixed fee
- Anything outside the window: 60 days from the last filing or appeal, or 30 days from the decision of an Article 21 body
If a review comes back
- 14First check
We invoice only after this, and only if the review is still gone.
- 30Second check
A routine check that the review is still gone.
- 90Back before day 90
Refund, unless a new filing succeeds. Free refiling only if a basis still exists. The same author and text again is the same case, with no new fee.
- 210Back in days 91–210
Free refiling, no refund.
Two rules that protect both sides
A filing from our package counts as ours, even if you later file separately. Cancelling does not cancel a fee already running inside its window.
Where we charge no success fee
In Germany we charge no success fee. We monitor and organise, and an independent Rechtsanwalt runs the case directly for you at a fixed price, with no commission either way. Japan follows the same route, and so does Austria until we have a legal opinion.
What the words mean
Five definitions
- Network
- A review platform.
- Protected profile
- One public listing of one brand or branch on one network.
- Brand
- One publicly used trading name.
- Review event
- A newly detected or changed public review on a protected profile.
- Case
- One review URL on one network. Capacity is a ceiling. It is never a target and never a promised number of removals.
Over a limit
Nothing increases automatically. Monitoring never stops.
LimitWhat happensIndicative add-on
Profiles
A new profile stays off until you agree.
€29 / €25 / €20 per profile per month, by plan
Networks
Needs a higher plan.
None
Review events
Everything is still collected. Beyond the limit, only 1–2★ reviews and suspicious patterns are triaged.
€20 per 500
Human assessments
Queue to next month by priority, or buy more.
€40 per 10
Cases
One unused case carries over one month. Otherwise queue or buy.
€69, deducted from the success fee on success
Attack, for example 15+ 1★ in 24 hours
Outside all limits. One incident, never charged per review.
Included
Cancel or downgrade
Running cases finish at the price quoted at filing. No new filings. No penalty.
None
Questions about price
What if a review we filed against stays up?
You pay nothing beyond your subscription. The fee exists only for a review that is verifiably removed after our recorded filing.
Is annual payment cheaper?
Yes, by about 15%. The monthly equivalent is shown in the table.
Do you use the capacity even if a case has no basis?
No. A no-basis verdict uses a human assessment, not a filing. Capacity is a ceiling, and nobody here has a target to use it up.
What about agencies?
Agencies keep each client in a separate workspace. Talk to us about Enterprise, because Google limits indirect access to its systems and we check that for each set-up first.