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Reviews, platform rules and what to do next
Practical guides checked against the primary sources they link to. No promises, no invented numbers.
Latest · Asking for reviewsHow to ask for reviews without breaking the rulesFresh reviews do more for you than a removed one ever will. But asking selectively or offering a reward breaks the rules. Here is how to ask every customer in a way that holds up.
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- Review removal services: seven things to check before you payA service that files carelessly can put your own profile at risk. Before you pay anyone to deal with a review, check who they are, how they file, what access they want and what the contract really says.
- How to reply to a negative review that is going to stayMost negative reviews are allowed to stay, so the reply is the part you control. It is written for the next customer as much as for this one. Here is what to put in, and what never to.
- Someone demands money to stop bad reviews. What now?A sudden wave of 1-star reviews followed by a demand for money is extortion. Do not pay and do not negotiate. Save the evidence first, then use the route Google provides for exactly this.
- How to flag a Trustpilot review without hurting your profileTrustpilot accepts five reasons for flagging, and it publishes how businesses use them. Flag carefully and you have a real route. Flag carelessly and you risk a Consumer Warning on your own profile.
- When Google removes a review, and when it will notGoogle removes a review only when it breaks a content policy. A negative review of a real experience stays, however much it hurts. Here is how to tell the difference and how to report the rest.