How it works
Automation collects and prepares. People assess, approve and file. The platform decides. Here is every step, with the module behind it.
A new or changed public review appears on a protected profile. Shield Monitor picks it up from your own API access, a licensed data vendor or a record you supply. We do no scraping of our own. Attack Radar watches for waves of reviews and repeated wording across profiles.
Shield Monitor, Attack Radar
AI proposes a ground and quotes the words it relies on, or abstains. Our code checks every quote against the original text. AI has no permissions and cannot change a case. Review text is treated as untrusted input.
Policy Engine
A named analyst reads the review against the current rule and writes one of three verdicts, with a single ground and the reasoning. On Portfolio and up, ProofMatch privately compares the review with your records and returns a match, no match in scope, or not testable. A match closes the “no genuine experience” ground. No match is only a signal. Analysts are never paid per removal.
Policy Engine, ProofMatch
You state what you checked, see the success fee quoted for this review and approve the filing. If we know a statement is false, we do not file, whatever the form says.
Evidence Vault & Case Docket
A named person files the request in the platform’s own tool and stores the confirmation. Our software has no way to submit anything to a platform. One ground per review. One-shot appeals and batches are guarded.
Evidence Vault & Case Docket
Only the platform decides. We record the outcome on the timeline. If a review goes, we check it at 14, 30, 90 and 210 days.
Outcome Intelligence
Other ways a case can end
You get a written closure citing the rule and a reply draft from Response Studio. On Growth and up, Recovery Router turns the complaint into a task for the right manager. None of this is conditional on the review being withdrawn. A case reopens only with new evidence.
Defamation or falsity claims, notices with legal content, pre-action letters, court orders and identifying an author go to a lawyer in every country. Legal Partner Desk hands over the documented case. The lawyer deals with you directly at a fixed price, and no commission flows either way.
Attack Radar flags a spike, for example 15 or more 1-star reviews in 24 hours. It runs as one incident, outside all limits. We bundle the evidence for Google’s extortion report form: screenshots of demands, dates, sender, direct links and a timeline. Our advice is the same as Google’s: do not pay.
Platforms
A case cannot move forward on a rule nobody here has read. Every rule in our register has a source, a date and an owner.
Other platforms join in later phases, and each stays marked “unverified” until a person has read its official rules. Some sites can only be monitored, because ordinary reports do not work there. We say which when you ask.
Checks on ourselves
The modules
What each one does for you, and where it is included.
We set a target for our own first assessment: one or two working days, depending on your plan. The platform sets its own pace. Google says its evaluation typically takes several days. We cannot promise a date for a decision.
Yes, and it costs nothing. The free review check shows how. What you pay us for is the judgement, the evidence record and doing this consistently across every profile.
Where access is needed, you invite us to a manager role. We never take passwords, we record your consent with its date and scope, and we remove access within 7 working days of the end of the service.
No. No bots, proxy pools, browser automation of platform forms or CAPTCHA solving. A named person files each request.
Run the free check. If you want the same scrutiny on every review, start a shield or talk to us.