Review assessment and filing for brands
We check each review against the platform’s published rules. If there is a basis, we prepare and file a request. Only the platform decides.
When there is no basis, you hear it from us first, in writing, with the rule and what to do instead.
No sign-up. The result appears on screen and needs no contact details.
Exampleton Dental · Google
“Don’t waste your time here. Call Smile Bright on 555-0100 instead and quote SMILE20 for 20% off.”
Exampleton Dental · Trustpilot
“Charged me twice for a filling I never had. Nobody here answers the phone.”
Exampleton Dental · Google
“Waited 40 minutes past my appointment and nobody explained why. The dentist was kind, but I won’t rush back.”
The verdicts
A person reads the review, compares it with the rules the platform publishes and signs one of three verdicts, with a single ground and the reasoning behind it.
The review appears to break a specific published rule, and we can show why.
We prepare a filing pack: the text, one ground, the evidence, the link. You check it and approve. A named person files it in the platform’s own tool and keeps the confirmation.
There may be a basis, but the facts are not documented yet.
We tell you exactly what is missing, such as booking records for the period. Nothing is filed until it exists. If your records recognise the customer, that ground is closed.
A real opinion about a real experience. Harsh is allowed. Expect this verdict often.
We close the case in writing and cite the rule. You get a reply draft and steps to resolve the complaint. It uses an assessment, not your filing capacity.
The shield
The monthly fee pays for watching, judgement and preparation. None of it depends on a review disappearing, which is why we can tell you no without losing anything by it.
The path of a case
Software collects and sorts. It has no way to file anything with a platform.
A new or changed public review appears on a protected profile.
Shield Monitor, Attack Radar
AI proposes a ground and quotes the words it relies on, or abstains. It cannot change a case.
Policy Engine
An analyst writes the verdict: one ground, with reasons.
Policy Engine, ProofMatch
You state what you checked, see the price and approve the filing.
Evidence Vault & Case Docket
Filed by hand in the platform’s own tool. The confirmation is stored.
Evidence Vault & Case Docket
Only the platform decides. If a review goes, we check at 14, 30, 90 and 210 days.
Outcome Intelligence
What we refuse to do
Pricing
The subscription pays for the work, including the honest refusals. A further fee applies only when a specific review we filed against is verifiably removed, and you see that price before filing.
Free review check
Answer a few questions about it. You will see which of Google’s or Trustpilot’s rules may apply, what evidence to collect and how to report it yourself.
No contact details needed. An analyst check is optional and asks only for your email.
Only the platform can remove a review, and it does so only when the review breaks its rules or the law. We assess the review and, if there is a basis, prepare and file a request. We cannot promise an outcome, and nobody honestly can.
The monthly shield: monitoring, human assessments, reply drafts, attack response and case capacity. A further fee applies only when a specific review we filed against is verifiably removed.
No. We do not contact reviewers and we do not try to identify anonymous ones. If identifying an author ever becomes necessary, that is for a lawyer, through a court.
We assess and file on Google and Trustpilot first. Other platforms join only after a person has read their official rules into our register.
No. We never store platform passwords. Where access is needed, you invite us to a manager role, we record your consent and you can revoke it at any time.
No. Anything that needs legal judgement, such as a defamation claim or a pre-action letter, goes to an independent lawyer who deals with you directly at a fixed price. We take no commission.
Run the free check. If you want the same scrutiny on every review, start a shield or talk to us.