--- title: "ReviShield: every review gets a verdict on the record" description: "ReviShield checks each review against the platform’s published rules. If there is a basis, we prepare and file a request. Only the platform decides." url: https://revishield.com/ updated: 2026-11-06 --- Review assessment and filing for brands # Every review gets a verdict . On the record. We check each review against the platform’s published rules. If there is a basis, we prepare and file a request. **Only the platform decides.** When there is no basis, you hear it from us first, in writing, with the rule and what to do instead. [Check a review, free](https://revishield.com/tools/review-check) [See how it works](https://revishield.com/how-it-works) No sign-up. The result appears on screen and needs no contact details. - We do not contact reviewers. - We refuse cases with no basis. - A named person files every request. - Only the platform decides. The verdicts ## Three possible verdicts. All of them in writing. A person reads the review, compares it with the rules the platform publishes and signs one of three verdicts, with a single ground and the reasoning behind it. ### What it means The review appears to break a specific published rule, and we can show why. ### What happens next We prepare a filing pack: the text, one ground, the evidence, the link. You check it and approve. A named person files it in the platform’s own tool and keeps the confirmation. ### What it means There may be a basis, but the facts are not documented yet. ### What happens next We tell you exactly what is missing, such as booking records for the period. Nothing is filed until it exists. If your records recognise the customer, that ground is closed. ### What it means A real opinion about a real experience. Harsh is allowed. Expect this verdict often. ### What happens next We close the case in writing and cite the rule. You get a reply draft and steps to resolve the complaint. It uses an assessment, not your filing capacity. The shield ## What you have even when nothing is removed The monthly fee pays for watching, judgement and preparation. None of it depends on a review disappearing, which is why we can tell you no without losing anything by it. ### Watch - **Shield Monitor** All plans Every new or changed review on your protected profiles, with alerts. It keeps running even if you go over a plan limit. - **Attack Radar** All plans Spots waves of reviews, repeated wording and patterns across profiles and platforms. An attack is one incident, outside all limits, and never charged per review. ### Judge - **Policy Engine** All plans Checks a review against the platform’s published rules for your country, names the one ground that may apply and lists the evidence it would need. - **ProofMatch** Portfolio and up Privately compares a review with your own records. A match closes the “no genuine experience” ground. No match is only a signal for the analyst and proves nothing about the reviewer. ### Record - **Evidence Vault & Case Docket** All plans Evidence, messages, filings, appeals and the outcome on one verifiable timeline. - **Outcome Intelligence** Growth and up Your results by platform and ground, with case counts and time to decision. Rates always come with their denominator. ### Respond - **Response Studio** All plans Reply drafts in your brand’s tone and the customer’s language, checked before anything goes out. You approve each one. - **Recovery Router** Growth and up Turns a negative review into a task for the right manager and tracks the fix. Resolving a complaint is never conditional on the review being withdrawn. - **Fair Review Capture** Growth and up Neutral review requests to all your customers, by QR code, NFC and direct links. No filtering of happy customers and no incentives. ### Escalate - **Legal Partner Desk** All plans Documented cases that need legal judgement go to an independent lawyer, by country and platform. The lawyer deals with you directly. No automatic letters. The path of a case ## Automation prepares. People decide. Software collects and sorts. It has no way to file anything with a platform. - 1 System ### Detected A new or changed public review appears on a protected profile. Shield Monitor, Attack Radar - 2 AI, checked by people ### Triaged AI proposes a ground and quotes the words it relies on, or abstains. It cannot change a case. Policy Engine - 3 Named analyst ### Assessed An analyst writes the verdict: one ground, with reasons. Policy Engine, ProofMatch - 4 You ### Approved You state what you checked, see the price and approve the filing. Evidence Vault & Case Docket - 5 Named person ### Filed Filed by hand in the platform’s own tool. The confirmation is stored. Evidence Vault & Case Docket - 6 The platform ### Decided Only the platform decides. If a review goes, we check at 14, 30, 90 and 210 days. Outcome Intelligence [Read every step in detail](https://revishield.com/how-it-works) What we refuse to do ## Some things are not for sale here, at any price. - Fake or purchased reviews - Mass flagging and repeat reports - Fake accounts and bots - Forged legal documents - Contacting or pressuring reviewers - Guaranteed outcomes [Read the full list and the reasons](https://revishield.com/what-we-refuse) Pricing ## Prices you can read before you talk to anyone. The subscription pays for the work, including the honest refusals. A further fee applies only when a specific review we filed against is verifiably removed, and you see that price before filing. [See the full table and how fees work](https://revishield.com/pricing) - [Essential €99 a month 3 profiles · 10 assessments · 1 case](https://revishield.com/pricing) - [Growth €299 a month 10 profiles · 30 assessments · 3 cases](https://revishield.com/pricing) - [Portfolio €699 a month 30 profiles · 60 assessments · 7 cases](https://revishield.com/pricing) - [Enterprise from €1,500 a month 100+ profiles · 150+ assessments · 15+ cases](https://revishield.com/pricing) Free review check ## Have a review in front of you right now? Answer a few questions about it. You will see which of Google’s or Trustpilot’s rules may apply, what evidence to collect and how to report it yourself. [Check a review, free](https://revishield.com/tools/review-check) No contact details needed. An analyst check is optional and asks only for your email. - Pick the platform - Answer the questions - Read the result on screen ## Straight answers ### Can you get a negative review removed? Only the platform can remove a review, and it does so only when the review breaks its rules or the law. We assess the review and, if there is a basis, prepare and file a request. We cannot promise an outcome, and nobody honestly can. ### What am I paying for if nothing is removed? The monthly shield: monitoring, human assessments, reply drafts, attack response and case capacity. A further fee applies only when a specific review we filed against is verifiably removed. ### Will you contact the person who wrote the review? No. We do not contact reviewers and we do not try to identify anonymous ones. If identifying an author ever becomes necessary, that is for a lawyer, through a court. ### Which platforms do you cover? We assess and file on Google and Trustpilot first. Other platforms join only after a person has read their official rules into our register. ### Do you need my passwords? No. We never store platform passwords. Where access is needed, you invite us to a manager role, we record your consent and you can revoke it at any time. ### Is this legal advice? No. Anything that needs legal judgement, such as a defamation claim or a pre-action letter, goes to an independent lawyer who deals with you directly at a fixed price. We take no commission.